Abstract
In this assignment (originating from a real projects/real clients course using Scrum, but generalizable to other agile methods), the student prepares for her new role as liaison with the client (in the Scrum framework, part of the Product Owner role), summarizes the content of the initial client meeting and the communication context in which it takes place, and reflects on the effectiveness of the communication in the meeting. In the first section, the student conducts self-inquiry into the "unknowns" that could be resolved during the first meeting. Next, the student reads the results of this assignment from previous students who were in the same situation. In the third section, the student reports on the results of the first client meeting by summarizing the prioritized set of tasks to be accomplished for the client (in Scrum, this takes the form of a backlog of user stories). In the fourth section, the student takes a different perspective on the meeting, describing the environment and action of the communication within the framework of a play script. The idea here is to emphasize the importance of non-verbal aspects of communication: where the actors are situated, what props are used, and qualitative aspects of the communication (pace, tone, etc.) Finally, the student reflects on the effectiveness of the first meeting.
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